Shipping policy
All orders will be processed and shipped within 5-7 business days. All orders will be shipped with USPS and will come with tracking numbers. They will be shipped with insurance. You will be able to track the order with this number within 24-48 hours after your order has shipped. Please do not contact me concerning the shipment status of your order unless it has been more than 7 BUSINESS DAYS, the order does not say shipped, and I have not contacted you concerning your order.
Domestic orders should arrive within 1-3 business days but can take up to 7.
Canadian orders should arrive within 7-14 business days.
International: If your package has not been delivered within 6-10 business days please check your tracking number to see if it is being held at your local post office or customs. If your package is being held at customs, you may be required to pay additional duties or taxes due to the package entering your country. This is out of my control as this is a regulation of your country, therefore a refund will not be issued for this amount. I will not ship your order as "gift" to avoid you potential custom fees as this is mail fraud. If your package is returned to due to an incorrect address, un-paid customs taxes, etc, you will be required to pay return shipping if you choose to receive the piece back or I will refund the full amount of the piece minus original shipping costs once the package is back in my possession. 'Return to the sender' from international countries can take anywhere from 6-10 weeks. Any refunds will not be made until the package has been returned to me via USPS.
Delivery Complications:
Please know that I have shipped out your items with all the love in my heart, but that sometimes things are out of my control. Your package is insured, and once you have that tracking number, things are out of my control.
If your package has been MISDELIVERED (showing delivered, but clearly not in your possession), please contact your local post office FIRST. I have no control over this. It is a USPS issue. I can only see the same tracking information you can. I do not have a magical ‘in’ at USPS. I wish I could teleport the packages to you, but sadly, I can’t. So please contact your local post office. They can see a lot more information than I can, and are usually able to find your package. Sometimes delivery drivers will state the package is ‘delivered’ before they have actually dropped it off. I know it stinks, but just give it a few days and then contact the post office if it hasn’t shown up.
If your package is MISSING OR LOST, please take note of the day it was supposed to be delivered. 3-5 business days after it was supposed to be delivered and has not been, please contact USPS. You can file a missing package report on their website. I cannot do this for you. If the package still hasn’t been found after 14 business days, please contact me, and I will file an insurance claim with USPS. Once USPS has sent me the claim money, I will forward it onto you within 10 business days. Should I have the supplies and time to make another of the same item (and you still want it), I would be more than happy to apply the claim money to the item and create another for you. Obviously, I want you to get your jewelry. I put so much love into it, and I want to see you love it as well. I apologize for all of the delays in a missing or lost package instance, but I truly cannot do anything to expedite the process.
If your package has been DAMAGED, make sure you take pictures immediately of both the packaging and the damaged item. I am not responsible for a refund, but I will help you file an insurance claim with USPS as it is due to them that the item is damaged. A refund from them can take up to 10 business days. It is of the utmost importance that you contact me immediately when this happens. I put a lot of care into packaging my jewelry, and obviously, this doesn’t happen often. When it does, I need to know, so I can get the claim filed. Should I have the supplies and time to make another of the same item (and you still want it), I would be more than happy to apply the claim money to the item and create another for you. Obviously, I want you to get your jewelry. I put so much love into it, and I want to see you love it as well. I apologize for all of the heartbreak that comes with a damaged package, but I truly cannot do anything to expedite the process until USPS fixes their mistake.
If your package has been STOLEN, luckily, this is uncommon. Neither I nor USPS can do anything about a stolen package. If the package has been delivered to you properly on your property, it is considered in your possession. Around the holidays, I would highly recommend asking for a signed confirmation delivery if you live in an area where you are worried about this happening. You will need to contact me immediately after ordering, and it will cost a few dollars extra, but at least your package will be delivered to you safely! I’ve had packages delivered to friends in the past when I was worried about this. Again, neither I nor USPS can issue a refund for this. I’m sorry.
If you put in the WRONG ADDRESS, please contact me within 24 hours of your purchase to have it corrected. You will need to provide the correct address and your order number. I cannot be held responsible for you putting in an incorrect or undeliverable address. If a package comes back to me because the address is incorrect or undeliverable, I will either resend it per your request where you will need to pay return shipping or issue you a refund minus the original shipping amount.